MyRegus help

Frequently Asked Questions

• Getting started

  • Do you have a smartphone app where I can manage my account?
  • ACH/Pre-Authorized bank payment for USA and Canada
  • What do I do if I forget my password?

• Manage your profile

  • How do I change my password?
  • How do I change my password on the mobile app?
  • How do I set my language, currency and country preferences, in my online account?

• Manage your account

  • How do I view or edit my company details?
  • Why can’t I find my invoices in my online account?
  • How do I make a payment?

• Find locations and access centre information

  • How do I locate centres with a business lounge?
  • Is there a limit on how often I can use a particular centre?
  • What are the opening hours of business centres?

• Book a meeting room or day office

  • Do I need to book to access a business lounge?
  • How do I amend or cancel a booking? (mobile app)
  • How do I amend or cancel a meeting room/day office booking?

• Access your tools and services

  • Can I bring a visitor into a business lounge?
  • Do I need to book to access a business lounge?
  • Where can I find more information on the services available to me?

• View and pay your invoices

  • How do I view or edit my company details?
  • How do I make a payment?
  • How do I change/update my payment method/card details?

• Virtual Offices

  • Can I change my plan after I’ve signed up?
  • Can I use my membership lounge card or coworking access to work at other IWG brands like Spaces?
  • How do I access my voicemail?