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Frequently Asked Questions
Getting started
Do you have a smartphone app where I can manage my account?
What do I do if I forget my password?
How do I register on the mobile app?
Manage your profile
How do I change my password?
How do I change my password on the mobile app?
How do I set my language, currency and country preferences, in my online account?
Book a workspace
I have a Coworking/Office membership. How do I make a reservation to use my inclusive office usage?
Do I need to book to access a business lounge?
How do I amend or cancel a booking? (mobile app)
Manage your account
How do I view or edit my company details?
How do I end my agreement or membership?
How do I renew my agreement?
Manage your team
How do I add a new team member to my account?
How do I bulk upload team members?
What is a key contact?
Billing and payments
How do I make a payment?
How do I change/update my payment method/card details?
Why can’t I find my invoices in my online account?
Services and benefits
Can I bring a visitor into a business lounge?
Do I need to book to access a business lounge?
Where can I find more information on the services available to me?
Location search and access
How do I locate centres with a business lounge?
Is there a limit on how often I can use a particular centre?
What are the opening hours of business centres?
Virtual offices
As a Virtual Office customer, do I get to use the complementary community meeting room?
Can I change the type of product I have after I’ve signed up?
Can I use my membership at any IWG location?