MyRegus help

Frequently Asked Questions

• Getting started

  • Do you have a smartphone app where I can manage my account?
  • What do I do if I forget my password?
  • How do I register on the mobile app?

• Manage your profile

  • How do I change my password?
  • How do I change my password on the mobile app?
  • How do I set my language, currency and country preferences, in my online account?

• Book a workspace

  • I have a Coworking/Office membership. How do I make a reservation to use my inclusive office usage?
  • Do I need to book to access a business lounge?
  • How do I amend or cancel a booking? (mobile app)

• Manage your account

  • How do I view or edit my company details?
  • How do I end my agreement or membership?
  • How do I renew my agreement?

• Manage your team

  • How do I add a new team member to my account?
  • How do I bulk upload team members?
  • What is a key contact?

• Billing and payments

  • How do I make a payment?
  • How do I change/update my payment method/card details?
  • Why can’t I find my invoices in my online account?

• Services and benefits

  • Can I bring a visitor into a business lounge?
  • Do I need to book to access a business lounge?
  • Where can I find more information on the services available to me?

• Location search and access

  • How do I locate centres with a business lounge?
  • Is there a limit on how often I can use a particular centre?
  • What are the opening hours of business centres?

• Virtual offices

  • As a Virtual Office customer, do I get to use the complementary community meeting room?
  • Can I change the type of product I have after I’ve signed up?
  • Can I use my membership at any IWG location?