How do I make a payment? You can pay your invoices through your online account, in the Accounts / Invoices section. Should you need assistance, please...
How do I change/update my payment method/card details? Through your online account: You can add and update your payment details in the Accounts section, under Payment Methods.
Why can’t I find my invoices in my online account? Only account administrators have access to invoices in your online account. If you are an account administrator and still can’t...
ACH/Pre-Authorized bank payment for USA and Canada ACH Debit (US only)/Pre-Authorized Debit (Canada only) is a convenient way to pay your monthly invoices as it enables you...
How do I make a payment? (mobile app) If you have an outstanding invoice we will email you a reminder. You can use the links in this reminder...
How can I get help explaining my invoice? Please speak to your centre team. They are your first point of contact, always available to answer your questions. Alternatively,...
How do I get a copy of my invoice? Simply log into your online account, go to the Accounts section and click on Invoices.
Why do my invoices not appear on your site? (mobile app) Please contact our support team using the Customer Support section. We will link your account to your portal profile so...
I pay for my services by payment card/direct debit. When will I be charged? Payment is taken from your card/account on a monthly basis. The transaction date may change by up to 10 working...
What is the meeting room cancellation policy? If you wish to cancel your booking, please be aware of our policy: • 1-10 people: Full refund if cancelled...
Can I use my retainer to pay for my last invoice? We do not allow retainers to be used to pay monthly invoices.
How do I query a late payment fee? If we do not receive payment by the payment date noted on your invoice, we assess fees which we incur...
What if I move to another location in your network, what happens to my retainer? We will ensure that your retainer on file gets transferred to the new location for you. If for any reason...
When do I get my retainer/deposit back? At the end of your agreement, we will return your retainer to you within 30 days of its end date....
How and when will a retainer/deposit top up be charged? If you take more office space in the same centre, move to a costlier office or have a price increase...
What payment options are available to me? We offer a variety of payment options. – Automatic card or Direct Debit / ACH payment: This is the preferred...
How can I see my full payment history? To view your payment history, go to Account > Billing and payments > Invoices and transactions where you will have...
How do I avoid late payment fees? If we do not receive payment by the payment date noted on your invoice, we assess fees which we incur...
How do I change my payment method? To change your payment method, go to Account > Billing and payments > Payment methods. As a customer you have...