How do I view or edit my company details? Log into your online account. Your company details are under the Accounts section and can only be edited by the...
How do I end my agreement or membership? Simply log into your online account, go to the Accounts tab and click on End Agreement.
How do I renew my agreement? Your agreement lasts for the period stated and will then be extended automatically for successive periods equal to the current...
Can I transfer my agreement to another location? Your agreement is transferable to any location within the network. If this is something you would like to do please...
How do I make a payment? (mobile app) If you have an outstanding invoice we will email you a reminder. You can use the links in this reminder...
How do I amend or cancel a meeting room/day office booking? You can do this through clicking on the link on your booking confirmation email. Alternatively, log in to your online...
How can I get help explaining my invoice? Please speak to your centre team. They are your first point of contact, always available to answer your questions. Alternatively,...
How do I get a copy of my invoice? Simply log into your online account, go to the Accounts section and click on Invoices.
Why do my invoices not appear on your site? (mobile app) Please contact our support team using the Customer Support section. We will link your account to your portal profile so...
How can I get a statement of account? Your statement is available in your online account. Simply log in, go to the Accounts section and click on Statement....
Where can I view my internet use? Please visit the Tools section of your online account and select Network Devices. On the left side of the page...
How do I make a complaint? Please speak to your centre team to report a concern. Alternatively, you can submit your concern via your online account,...
Can I change my plan after I’ve signed up? You can move to another centre with no switching costs, although you may incur an additional monthly charge if this...
What is a WorldKey PIN and how do I use it? What is a WorldKey PIN?Many of our centres offer a cloud-based printer solution (HP and Canon), offering a secure and...
How do I opt-out of the coffee and tea service? If you, your employees or any of your visitors will not be drinking coffee or tea, you can choose to...