How do I view or edit my company details? Log into your online account. Your company details are under the Accounts section and can only be edited by the...
How do I make a payment? You can pay your invoices through your online account, in the Accounts / Invoices section. Should you need assistance, please...
How do I change/update my payment method/card details? Through your online account: You can add and update your payment details in the Accounts section, under Payment Methods.
How do I end my agreement or membership? Simply log into your online account, go to the Account > Products and services section, select your product/service and click...
How do I add a new team member to my account? Simply log in to your online account, go to Team > Your team where you will be able to add...
Why can’t I find my invoices in my online account? Only account administrators have access to invoices in your online account. If you are an account administrator and still can’t...
How do I renew my agreement? Your agreement lasts for the period stated and will then be extended automatically for successive periods equal to the current...
Can I transfer my agreement to another location? Your agreement is transferable to any location within the network. If this is something you would like to do please...
What is our Membership programme? Our exclusive membership scheme gives you free access to business lounges throughout our network. You can work in a professional...
Will I receive a physical card after applying for a membership? You do not need to have a physical membership card to access all our locations. You may download our free...
I have a Coworking/Office membership. How do I make a reservation to use my inclusive office usage? Your benefits are automatically applied when you make a booking through your online account.
Can I bring a visitor into a business lounge? Yes, you may bring in one guest free of charge (subject to fair usage). Any additional guests will be required...
How do I bulk upload team members? 1. Go to Team > Your team to view and manage your team. 2. Select ‘Bulk upload team’ and then ‘Download...
ACH/Pre-Authorized bank payment for USA and Canada ACH Debit (US only)/Pre-Authorized Debit (Canada only) is a convenient way to pay your monthly invoices as it enables you...
How do I make a payment? (mobile app) If you have an outstanding invoice we will email you a reminder. You can use the links in this reminder...
How can I get help explaining my invoice? Please speak to your centre team. They are your first point of contact, always available to answer your questions. Alternatively,...
How do I get a copy of my invoice? Simply log into your online account, go to the Accounts section and click on Invoices.
Why do my invoices not appear on your site? (mobile app) Please contact our support team using the Customer Support section. We will link your account to your portal profile so...
I pay for my services by payment card/direct debit. When will I be charged? Payment is taken from your card/account on a monthly basis. The transaction date may change by up to 10 working...
What is the meeting room cancellation policy? If you wish to cancel your booking, please be aware of our policy: • 1-10 people: Full refund if cancelled...