• How and when will a retainer/deposit top up be charged?

    If you take more office space in the same centre, move to a costlier office or have a price increase at renewal (Office/Virtual Office), the retainer will be increased automatically. The top up retainer will be included in your next invoice.Office on Month-to-Month agreement: 1x monthly fee to start. If…

  • When do I get my retainer/deposit back?

    At the end of your agreement, we will return your retainer to you within 30 days of its end date. Is there anything I need to do?Yes, but it is quick and simple. We want to ensure that we return your retainer in the quickest and most secure way, therefore…

  • What mail forwarding services do you offer?

    We offer 3 different mail forwarding packages:– Daily: we forward your mail as soon as we receive it– Weekly: we forward your mail the last working day of the week– Monthly: we forward your mail at the end of the monthThese packages include all postage and administrative costs. We also…

  • What is the unlimited coffee and tea service (or kitchen amenities)?

    We provide quality tea, coffee, milk, sugar, glassware and cutlery to all our customers, which they can enjoy for themselves and their guests. If for any reason you or your guests will never drink coffee or tea, then please let your account helpdesk know and we will ensure you are not…

  • What is the office restoration service?

    When you moved into your office, we carefully ensured it was clean, in working order and ready for use. Therefore, we need to do the same for the next customer who will use the space. As we know your time is valuable, we organize for you the vendors and work…

  • What is the business continuity service?

    Office customers who have ended their agreement will continue to receive mail, calls and visitors after their departure. Therefore, to make sure you have a smooth transition we provide a continuation service that ensures you still receive your mail and customers who call have a voicemail message with information on…

  • What is included in my call answering package?

    You get a dedicated local telephone number, 3 named contacts and calls answered in your company name by our professional staff who will either put the call through to you or divert the call to voicemail. We agree how calls are handled after you sign up.Additionally, you can pay for…

  • How do I query a late payment fee?

    If we do not receive payment by the payment date noted on your invoice, we assess fees which we incur in administrating your overdue account.We obviously would not like to charge these fees, so anything we can do to assist you with your payment please let us know as soon…

  • Can I use my professional address for a Google My Business listing?

    You can use your professional address with a large range of online listing and directory services. Some customers have been able to list their address on Google My Business and according to Google’s policy we do meet the criteria for this service.• “Listings on Google My Business can only be…

  • Can I use my membership at any IWG location?

    Your lounge membership will give you access to the global network of IWG lounges. Please note some brands do not have lounges, e.g. Spaces.You can check for lounges by downloading the app or check our websites, e.g. regus.com.For co-work memberships, all brands have co-work spaces so the entire network is…

  • Can I change the type of product I have after I’ve signed up?

    Your agreement is very flexible. If you would like to upgrade your services, you can do that any any time. If you’d like to downgrade, you can do that upon renewal. You can always transfer your agreement to any location within the network. If you’d like to do so please…