• How do I install the Canon print driver on my MAC?

    Installing the Canon print driver will allow you to submit your files to print directly from your document, via File > Print. To add the Canon cloud printer, you will need to install the print driver package using the steps below. Please note – if you do not have Administrator…

  • How do I know that Canon Cloud printing is secure?

    Uniflow Online is a cloud-based solution with a wide range of features to help organizations secure their print and scan environment. High security standards are considered across all of these features to ensure business information is protected. Uniflow Online increases business security for printing in the following ways: Helps to…

  • How do I print using HP Cloud printing?

    Cloud printing is available at most of our centres globally, allowing you to remotely and securely send your documents to print. How to RegisterFirstly, you’ll need to register to a cloud account at the PrinterOn online portal here. Click ‘PRINT‘ Login using the same details as your online account (username…

  • How do I print using Canon Cloud printing?

    Cloud printing is available at most of our centres globally, allowing you to remotely and securely send your documents to print. How to RegisterFirstly, you’ll need to register to a cloud account at UniFLOW Online here: Click ‘LOGIN‘ Use the same username and password as your online account (username is…

  • How do I print A3 / A5 on the Canon cloud printer?

    If printing is submitted via file upload or email submission, then they will be printed with the document’s default Page Settings. If wanted, you can change your document’s settings to a different page size, e.g. in Microsoft Word go to Layout > Page Setup and select your required page size….

  • Why isn’t my WorldKey PIN working at the centre cloud printer?

    The login screen at the printer is case sensitive, so make sure you use capitals where required when entering your WorldKey Pin. If you have tried this and your PIN still doesn’t work, you can request a new one in your online account, via ‘Quick Access’ and choose ‘Generate new…

  • How can I scan double-sided on my Canon cloud printer?

    By Default scanning is set to single sided scanning (Simplex). To change to double sided (Duplex), at the printer select either ‘Duplex Long Edge’ or ‘Duplex Short Edge’ from the scanning options on the device. See below:

  • What is the role of an account administrator?

    An administrator is the person responsible for your company account in the portal and has elevated permissions to:– manage billing and payments– manage product and service subscriptions– manage team members and permissionsYou can have more than one administrator per company. Key contacts are also administrators and are used to highlight…

  • What is a key contact?

    Key contacts are used to highlight important people at your company we communicate with. There are different types of key contacts:​ Primary contact: this is the person we send all communications to.​Invoice contact – Primary: this is the person we send invoices to.​Invoice contact – Secondary: this is a secondary…

  • How do I sign up for coffee and tea?

    As 95% of our customers drink coffee or tea we know it is important to ensure you have that beverage at your fingertips when you need it most for you, your employees and your guests. For convenience, to ensure you can start using the service on your first day, we…

  • How do I opt-out of the coffee and tea service?

    If you, your employees or any of your visitors will not be drinking coffee or tea, you can choose to opt out of this service. Just log in to your online account and go to Account > Products and services where you will find the relevant service and option to…

  • How do I change my payment method?

    To change your payment method, go to Account > Billing and payments > Payment methods. As a customer you have a variety of payment options to choose from. For more information see What payment options are available to me?

  • How do I avoid late payment fees?

    If we do not receive payment by the payment date noted on your invoice, we assess fees which we incur in administrating your overdue account. We obviously would not like to charge these fees, so anything we can do to assist you with your payment please let us know as…

  • How can I see my full payment history?

    To view your payment history, go to Account > Billing and payments > Invoices and transactions where you will have the option to view and download your transaction history with us. We have defaulted your transaction history to display the last 6 months of invoices, payments and credits on your…

  • What payment options are available to me?

    We offer a variety of payment options. – Automatic card or Direct Debit / ACH payment: This is the preferred method for most of our customers.  You can either add a credit card or your bank information to your account and we will conveniently pull your payment each month for…