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How do I query a late payment fee?

If we do not receive payment by the payment date noted on your invoice, we assess fees which we incur in administrating your overdue account.
We obviously would not like to charge these fees, so anything we can do to assist you with your payment please let us know as soon as possible.

How do I avoid late fees?
To avoid late fees please be sure you allow enough time for your payment to be processed or you can sign up for auto-payment and we will conveniently pull your payment on the due date for you.
For more information, speak to your community team and they can help you.

What if I paid on time, how do I get the late fees removed?
If you have paid on time, simply provide a copy of proof of payment to your community team and they will ensure the late fees are removed.

Updated on July 19, 2020

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